Help Center
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Shipping
Free Shipping
We provide free shipping for orders over $39 and ship to any physical address within contiguous United States(excludes AK, HI & PR). Note that there are restrictions on some products, not all products can be shipped to international destinations.
Tracking Information
KOALAGP orders are usually shipped out within 24 hours. Once your package is picked up, we'll send you the tracking information, then you can check it.
Delivery
Delivery Time: 2-5 working days
KOALAGP Carriers: USPS, FedEx and UPS
A 10% restocking fee will be charged on any order if delivery is refused, or 5% restocking fee for store credit.
Please note: that our warehouses do not ship on weekends or holidays.